Website Terms

 The Ariela Beauty website also serves as an on-line sales site for “Active Cosmetics by Ariela Beauty” products
• The masculine gender is used for convenience purposes only and the Terms apply equally to both genders.
• Purchases made through the Website are subject to the provisions set forth in these Terms.
• Purchases made through the Website are subject to the provisions set forth in these Terms.


  • The Websites enables customers to purchase the Product on-line in a convenient, simple and safe manner.
  • The Product can be purchased on the Website at any time, as long as it is in stock.
  • Purchasing through the Website is performed by credit card only, and the transaction will take place following its approval by the credit card provider.
  • The prices on the Website include VAT
  • The Company reserves the right to terminate the marketing and sale of the Product at any time, as well as deny any rights of purchase on any sales site at its own discretion.

Cancellation Policy

Ariela Beauty operates in accordance with the provisions of the Consumer Protection Law, Ministry of Health Regulations, Cosmetics Purchasing Regulations and the applicable law.

The Cancellation Policy is subject to the provisions of the law and the provisions of the Consumer Protection Law, 5741 - 1981, and this chapter does not derogate from the provisions of the law in this respect.

According to the product return policy stipulated by law and the Ministry of Health Regulations, Purchasers are permitted to replace or return cosmetic products, provided they are packed hermetically or wrapped in Cellophane paper, in a way that proves that they have not been opened or used, within 7 days following the acceptance of the Product.

For the avoidance of doubt, the following products may not be returned:

  • Customized products made-to-measure or according to special requirements specifically for the consumer. 
  • Products prohibited for return by law.
  • Food additives.
  • Perishable Goods [1] [1]
  • Products whose delivery date is more than 6 months following the date of the transaction.
  • With regard to the cancellation date, the Regulations stipulate that the day count will be conducted with reference to the delivery date.

However, if the delivery period is longer than 6 months, cancellation following delivery will not be permitted.

The Product was paid for using coupons, a gift voucher or a prepaid card.

Furthermore, cancellation of a purchase and/or return of products will be permitted only if the products were returned in their original package, complete and undamaged and have not been used.

Returned products which do not meet the requirements set forth herein shall not entitle the Customer to any refund and or other credit, including a credit voucher.

To cancel purchases, customers should contact the Company’s Customer Service directly (as per the contact details provided herein).

The cancellation shall only come into force upon the acceptance of the notice by the Company.

Opened, used and/or consumed products may not be returned, unless they are faulty or damaged.

The Company shall have absolute discretion in respect of the condition of the returned product.

As for damaged products, any failure by the Customer to advise the Company of any such damage within 24 hours following delivery shall be deemed as acknowledgment that no fault has been found in the Product, and the Customer shall have no claim against the Company with regard to any damage in the Product.

In case of cancellation as a result of any damage or discrepancy in the delivered product, the Company shall return, within 7 days following the acceptance of the cancellation notice, such portion of the paid consideration, if so paid, cancel the charge for the purchase, issue a copy of the charge cancellation notice and not charge the Customer any amount, except for a cancellation fee in the amount of 5% of the value of the purchase or NIS 100 (whichever is lower), without derogating from the remaining rights to which the Customer may be entitled by law.

Cancellations of payments made by credit card entail an additional clearing fee as charged by the credit card provider.

The Purchaser undertakes to return the Product in person and/or by a courier.

In case of cancellation / return of purchase after delivery, the Customer shall not be entitled to a refund of the delivery costs (if paid).[2] The costs of the return of the Product to the Company shall be borne and paid by the Customer.

Products purchased under “special sale” terms [2] shall be returned under the same terms of purchase (in case all products are returned).

If only part of the products are returned, a refund and/or credit will be given, as applicable, according to the proportional rate of actual discount given for the Product at the time of purchase. If you have purchased several products and been awarded a benefit and/or discount, such benefit and/or discount will be cancelled upon such partial return, and you will be charged for their full price. It is made clear and agreed, that products sold at a discount may not be returned and that no refund will be given for products for which no consideration was paid, such as gifts.

No credits may be used on the Website.

Cancellation of Sale by the Company

The Company shall have the right to cancel a sale, fully or in part, in the following circumstances:

  • The offer contained a clear and obvious printing error, whether in regard to the price or the description of the Product.
  • A communication and/or other technical fault has been found, which prevented users from duly participating in the sale.
  • Force majeure, hostilities and acts of terror, and/or spread of a disease (such as COVID) which prevent the normal continuation, performance of or participation in the sale.
  • The Company has been made aware that the transaction and/or sale was accompanied by illegal activity by and/or on behalf of the user.
  • A notice of the cancellation of the transaction will be sent to the Customer via the phone and/or in writing, to the address specified by the Customer at the time of purchase or registration to the Website.
  • In such a case, the transaction will be cancelled and the Company will refrain from charging the user’s credit card or return to them any amount paid for the Product, if so paid.
  • Products manufactured specifically for the Purchaser or products whose package has been opened may not be returned without the Company's written consent.
  • All products returned to the Company by the user due to cancellation of purchase, shall be returned in their original package, unused and undamaged.
  • The Company shall have the right to cancel the transaction at its sole discretion, should it become clear that the Purchaser does not adhere to terms of the Website and/or these Terms and/or does not fulfil all their obligations according to these Terms.
  • If the Company is unable to provide the Product to the Customer, due to unforeseen circumstances, the Company shall inform the Purchaser as soon as possible and allow the Purchaser to choose between receiving an alternative product or a full refund of the amounts paid for the purchase.
  • The Company shall send the cancellation notice to the user by mail, fax, e-mail or phone, in accordance with contact details provided by the user to the Company.

[1] [1] Products that cannot be reused or delivered to another consumer following their delivery to the original consumer, or products which are expected to lose their value or break down prior to their return.

[2] [2] 1+1 offer, second product for 50%.

Delivery and Transport

  • The Company shall deliver the Product to the Customer, at the address indicated by the latter on a sales site at the time of purchase, within 3 to 5 business days, depending on the delivery area (as stated in the Shipping Policy).
    • The Company shall not be held accountable for any delay and/or non-delivery caused by a force majeure and/or circumstances beyond its control.
    • the Product shall be delivered to the address indicated by the Customer at the time of purchase, and the Customer may not pick up the Product from the Company’s premises or independently.
    The price of the Product includes / does not include shipping.

Customer Service

  • If you have any questions or queries regarding the Product, please contact our customer service at 03-5783330

Warranty and Service

  • The warranty on the Product covers material faults in the body of the Product and/or operational faults caused by the Company.
    • The warranty is given only to customers holding an original proof of purchase and only if the purchase was made through the “Ariela Beauty” shop website.
    The Company reserves the right to demand that the Customer prove that they are the original Purchasers of the Product.
    • The sole remedy due to any faulty product covered by the warranty shall be a repair or replacement of the faulty product.
    In any case, the Company’s overall liability for any faulty product shall not exceed the purchase amount of the faulty product.
    • The warranty shall not apply in cases where the fault in the Product was caused as a result of incorrect operation: The Customer bears the responsibility and all the risks and liabilities for any loss, damage and injury to the property and/or the person of third parties resulting from the use and/or non-use of the Product, except for cases where the said damage resulted solely from the Company’s negligence.
    • To activate the warranty and receive service for the Product, please contact Customer Service at the following number: 03-5783330

Information Security and Privacy

  • “Ariela Beauty”, as well as its fellow subsidiaries operating under the same standards, have the right to use the information indicated on the form in order to provide you with the requested information and services. • The Company undertakes to use the information provided by customers only in order to enable the purchase on a sales site and as permitted by the applicable law. • Pressing the “Submit” button constitutes your consent to allow “Ariela Beauty” or any person operating on its behalf to use such personal information in order to provide you with information about the products and further information regarding services and resources associated with the Company’s products, via this or another e-mail address. In addition, such information may be used for market research purposes. You may unsubscribe from our mailing list at any time by calling us at: 03-5783330 By pressing the “Submit” button, I confirm this form and its terms with my signature.
    Such personal information shall not be disclosed or used for marketing purposes without your permission.
    • The Company maintains acceptable safeguards to protect the confidentiality of the information to the greatest extent possible.
    In circumstances beyond its control and/or involving a force majeure, the Company shall not be liable for any direct or indirect damage whatsoever incurred by the Customer, should such information be lost and/or used without authorization.

Intellectual Property

  • All intellectual property rights in and to this sales site are held solely by “Ariela Beauty”
    • Copying, duplication, distribution or other use of any information from the Website and/or this sales site without the Company’s prior written consent are prohibited.

Governing Law and Jurisdiction

  • These Terms and/or any act or dispute resulting therefrom shall be interpreted and/or enforced according to the Israeli Law only, and the competent courts in the Tel Aviv-Jaffa, Haifa, Jerusalem or Be’er Sheva shall have exclusive jurisdiction.